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SAP Partner Center of Expertise

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SAP: Rödl & Partner is Partner Center of Expertise

Your advantage as a Rödl & Partner client: With our extensive SAP expertise and qualified employees, we assist you in implementing, operating and optimising your SAP systems.


Rödl & Partner has been an authorised Value Added Reseller (VAR) of SAP since 2015 and was awarded the "Partner Center of Expertise" certification, which is a title granted for the successful completion of the audit process for SAP VAR-Delivered Support.

 
Transparent and standardised processes combined with competent employees and efficient infrastructure guarantee you: 
  • short processing time of your enquiries via a ticket system, 
  • targeted deployment of specialists 
  • and smooth and cost-effective procedures.  


SAP Partner Center of Expertise


A coordinator, being your personal point of contact, will be by your side and will control all support activities of our expert team. In collaboration with SAP, we ensure that your enquiries are processed immediately and that also new individual requirements are implemented as quickly as possible.

 

As a PCoE, we offer you the following services:
  • Incident and Problem Management (from First to Third Level Support)
  • Monitoring of business processes
  • Support for implementing new requirements
  • Ongoing optimisation of processes, structures and system settings
  • Regular maintenance to ensure ongoing operation
  • Proactive support
  • Release & Deployment Management
  • Monitoring of support processes

 

Only those who successfully complete the complex audit procedure of the entire support and maintenance portfolio are awarded the PCoE certificate: Not only support infrastructure but also support-related processes, tools and employees must meet SAP's high standards. 

 

As a Full Service Provider, we offer you comprehensive assistance from a single source: Our expertise in the area of SAP consulting, implementation and designing of SAP solutions is supplemented with certified competence in IT operations and assistance. In addition to application management, hosting and maintenance, we are your contractual partner for SAP licences.

 

Any questions on SAP consultancy offered by Rödl & Partner? 
Bärbel Zeeh (+49 [9287] 8000-1343) will be happy to assist you!

 SAP EXPERTISE FOR YOUR SUCCESS

​We are a SAP "Partner Center of Expertise" (PCOE). The award for the successful completion of the audit process for SAP VAR Delivered Support guarantees you the best possible assistance.

Your advantage as a Rödl & Partner customer: We support you with comprehensive SAP expertise and qualified employees in the implementation, operation and optimization of your SAP systems.

 AS PCOE WE OFFER YOU THE FOLLOWING SERVICES

INCIDENT AND PROBLEM MANAGEMENT (FROM FIRST TO THIRD LEVEL SUPPORT)


MONITORING the BUSINESS PROCESSES


SUPPORT FOR THE IMPLEMENTATION OF NEW REQUIREMENTS


CONTINUOUS OPTIMIZATION OF PROCESSES, STRUCTURES AND SYSTEM SETTINGS


CONTINUOUS MAINTENANCE TO ENSURE ONGOING OPERATIONS

PROACTIVE SUPPORT


RELEASE & DEPLOYMENT MANAGEMENT


SUPPORT PROCESS MONITORING



One contact for your concerns

As your personal contact, we provide you with a coordinator who manages all support services through our team of experts. Together with SAP, we ensure that your requests are processed promptly and that new individual requirements are also implemented quickly.

 YOUR ADVANTAGES

​Transparent, standardized processes combined with competent employees and an efficient infrastructure guarantee you:

fast processing of your inquiries via a ticket system, 

the targeted involvement of specialists 

and a smooth, cost-saving process. 

Only those who successfully complete the complex audit of the entire support and maintenance portfolio receive a PCoE award: the support infrastructure and the support processes, tools and employees must meet SAP's high requirements.



Our comprehensive expertise enables holistic support from a single source. We complement our expertise in SAP consulting, implementation and project planning of SAP solutions with IT operations and support. In addition to application management, hosting and maintenance, we are the contractual partner for SAP licenses for our customers.

Kontakt

Contact Person Picture

Bärbel Zeeh

Head of SAP Application Management

+49 928 7800 013 43

Send inquiry

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